Job Description

AJ Madison is seeking an experienced Accounts Receivable / Collections Specialist to join our team. We are looking for someone with prior experience managing receivables and collections in a fast-paced, high-volume environment. The ideal candidate takes ownership of their work, thinks beyond the immediate task, and understands the larger impact of accounts receivable on cash flow, customer relationships, and business operations. This person should be proactive, detail-oriented, and comfortable working in the office.

Responsibilities:

• Manage customer accounts and monitor outstanding balances
• Follow up on past due invoices and work directly with customers to secure payment
• Research and resolve billing discrepancies, short payments, deductions, and account issues
• Maintain accurate notes, account histories, and collection records
• Work closely with the Accounting, Customer Service, and Sales teams to resolve outstanding items
• Review aging reports and prioritize collection efforts accordingly
• Take ownership of assigned accounts and ensure issues are fully resolved
• Identify recurring issues and recommend process improvements
• Prepare reports related to accounts receivable and collections activity
• Assist with month-end closing and additional accounting responsibilities as needed

Qualifications:

• 4+ years of Accounts Receivable and/or Collections experience required
• Previous experience in retail, e-commerce, or another high-volume business environment strongly preferred
• Strong communication, follow-up, and problem-solving skills
• Ability to think beyond the day-to-day details and understand the bigger picture
• Ownership mentality with the ability to work independently and take initiative
• Comfortable communicating with customers and internal departments regarding payment-related matters
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced office environment
• Strong computer skills, including Excel and accounting software

Schedule: Monday through Friday, Full-time

Experience Required

5-6 years