Job Description

Director of Coordination

Location: Brooklyn, NY

Salary: $110,000–$120,000

Job Type: Full Time

Position Overview:

We are seeking a Director of Coordination to lead a diverse, high-performing team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This hands-on leadership role will drive team performance and ensure seamless coordination operations that support both caregiver success and client satisfaction.

Key Responsibilities:

• Lead, manage, and support a team of coordinators who handle caregiver scheduling, client relations, and daily service delivery

• Ensure adequate coverage for all shifts, including emergency or last-minute changes

• Develop and enforce processes that ensure timely and accurate matching of caregivers to patients

• Monitor service delivery to ensure it meets agency standards and DOH regulations

• Implement and monitor systems for timely documentation, communication logs, and visit confirmations

• Oversee timely and accurate payroll processing for all field staff while maximizing billing

• Foster a culture of accountability, teamwork, and customer service

• Oversee the smooth operation and integration of all coordination systems and workflows

Required Qualifications:

• Homecare experience in Coordination or HR (Coordination strongly preferred) with a solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility

• Minimum 3 years of experience leading a multicultural, multilingual team in a high-volume, fast-paced environment, with the ability to manage both on-site and remote teams

• Proven leadership with strong interpersonal, communication, coaching, and conflict resolution skills

• Ability to represent the agency professionally and serve as a visible, accessible leader

• High emotional intelligence, cultural awareness, and a ‘can-do’ attitude with the ability to think outside the box

• Demonstrated experience with caregiver scheduling, service coverage, grievances, investigations, and overall team performance management

• Familiarity with audit preparation, compliance standards, incident reporting, and plan of correction development

• Proficient in Microsoft Office and tech-savvy, with comfort using spreadsheets, ticketing systems, and coordination platforms

• Experience analyzing and acting on operational reports (e.g., missed visits, overtime, coverage issues)

• Excellent time and project management skills; able to juggle competing priorities and deadlines

• Full-time, on-site commitment with after-hours availability for urgent matters

Preferred Qualifications:

• Experience working with waiver programs

• Prior involvement in service expansion, contract implementation, or start-up operations

• Multilingual - Spanish or Yiddish

• Strong Excel skills and experience using tools like Smartsheet

• Experience creating or delivering soft skills trainings

• Familiarity with recruitment, retention strategies, and caregiver engagement

• Has contributed to or led QA processes, internal audits, or process improvement initiatives

• Comfortable working with diverse client populations and creating culturally competent workflows

• Skilled in drafting policy updates, outlining workflows, training materials, or coordinator handbooks

We Offer:

• Health insurance

• Dental insurance

• Vision insurance

• FSA

• Life insurance

• Paid time off

• Paid holidays

About Us:

Hamaspik HomeCare provides a variety of homecare services in the comfort of the patients’ homes. From the shores of Long Island to the Catskills Region, Hamaspik HomeCare has garnered an impressive reputation as the homecare agency of choice. Licensed by the NYS Department of Health and accredited by the Joint Commission, Hamaspik HomeCare has become known for its legendary support and extraordinary caring. As a member of NYSHA, we are an integral part of its aim to provide health and human service assistance to all New Yorkers.

Experience Required

Experience not specified