Job Description

In-Person Administrative Assistant 

Location: In-Office, Brooklyn NY (Quentin Road)

Company: Sancar Wallcoverings 

Role Overview

We are seeking a highly organized, detail-oriented Administrative Assistant / Operations Coordinator to support both our online (DTC) and wholesale wallpaper operations. This is a fully in-person role that plays a critical part in order processing, client support, inventory coordination, and maintaining accurate product and vendor information across our systems.

The ideal candidate is proactive, comfortable multitasking, tech-savvy, and enjoys supporting both customers and internal teams in a fast-paced environment.

Key Responsibilities

Online & E-Commerce Operations

• Process daily orders through Shopify and Etsy, including recording payments when applicable
• Prepare and ship daily wallpaper samples (approximately 10–30 shipments per day)
• Resolve online order issues such as delays, discontinued items, damaged or missing rolls
• Communicate with vendors to request missing product information, specifications, and imagery
• Perform manual research when vendor information is incomplete
• Upload and organize product images and files in the corporate Google Drive
• Upload new wallpaper collections to Shopify following established rules and formatting standards
• Complete and verify missing product details not provided by vendors
• Create new customer accounts in Shopify and send login credentials with a brief welcome message
• Add products to the website upon client request for special or rare items
• Perform technical and visual updates on Shopify, including:
• Price changes
• Promotional banners
• Automatic discounts
• Feature updates and site improvements
• Assist clients who call the office with placing online orders or resolving checkout issues

Wholesale & Client Support

• Process wholesale orders received via email and phone
• Take phone orders and assist wholesale clients with:
• Credit card payments
• Stock availability
• Order status
• Approximate freight costs
• Roll details and technical information
• Create and send professional client quotes
• Resolve wholesale order issues, including delayed, lost, or damaged rolls
• Create and maintain PDF price lists as requested by management
• Add and manage wallpaper collections in SOS Inventory
• Edit and adjust wallpaper rolls and inventory records in SOS
• Update the discontinued books table (periodic, detail-heavy project every 6–12 months)

Projects & Additional Support

• Support systems, tools, and new technologies (e.g., SOS Inventory, Roomvo, or other platforms introduced by the company)
• Assist with special projects, research, and operational tasks as assigned
• Provide administrative and operational support directly to Boris, as needed

Qualifications & Skills

• Strong organizational skills and attention to detail
• Comfortable working in multiple systems (Shopify, Etsy, SOS inventory software, Google Drive)
• Professional phone and email communication skills
• Ability to multitask and prioritize in a fast-paced office environment
• Comfortable handling customer service issues with patience and professionalism
• Basic understanding of e-commerce, wholesale workflows, or inventory systems preferred
• Willingness to learn new systems and adapt to evolving processes

Skills Required

Experience Required

3-4 years