Job Description

Location: 264 Sullivan Pl. Crown Heights, Brooklyn

Schedule: Full-time, primarily in-person, flexible hours

Start Date: ASAP

Compensation: ~$52000 - $65000 annually + bonus

About the Role: Sam’s Pets is seeking a highly organized, proactive, and detail-oriented Operations & Business Generalist to support the day-to-day operations of our growing company. This is a hands-on, cross-functional role ideal for someone who enjoys wearing multiple hats, solving problems, and helping keep a business running smoothly. This role will work closely across supply chain, operations, customer service, data management, and general business administration. Separate dedicated hires will oversee Marketing and Product Development.

Key Responsibilities:

• Manage supply chain operations, including purchase orders, proforma invoices, production follow-up, shipping schedules, and fulfillment tracking
• Organize and maintain product data/PIM information and distribute retailer-ready data files
• Process customer orders and coordinate warehouse fulfillment
• Support customer service and help resolve customer inquiries
• Assist with ad hoc operational, HR, trade, and IT-related projects as needed

Qualifications:

• Highly organized with strong attention to detail
• Strong communication and follow-up skills
• Comfortable managing multiple responsibilities at once
• Proficient with spreadsheets and general business software
• Self-motivated, resourceful, and eager to learn

This is a great opportunity for someone looking to grow alongside an entrepreneurial and fast-moving company.