Job Description

Director of Operations

Location: [Far Rockaway/Hybrid]

Full-time | Reporting to CEO & COO

We’re a fast-growing tech advisory and white-glove service firm that brokers phone, internet, and TV solutions specifically for nursing homes and healthcare facilities. Our mission? To simplify telecom for the people who need it most. We're looking for a hands-on, systems-driven leader to oversee two crucial teams and ensure our client delivery is seamless from contract to install and beyond.

What You'll Do

As Director of Operations, you’ll lead two high-performing operational teams:

1. Client Implementation Team

• Analyze existing services and vendor contracts
• Break down bills and build cost-savings proposals
• Coordinate service installs and manage client handoffs
• Ensure a smooth transition to the cancellation/post-install support team

1. Vendor Coordination Team

• Manage relationships with our telecom, internet, and TV partners
• Coordinate installation timelines and hold vendors accountable
• Troubleshoot technical or scheduling issues that arise

You'll also act as an escalation point for clients—stepping into calls when needed, aligning internal priorities, and making sure nothing slips through the cracks. You'll be the glue between sales, service, vendors, and leadership, making sure projects move forward with clarity and speed.

Who You Are

• Process-driven: You see inefficiencies and instinctively build better workflows.
• Client-savvy: You can hold your own in tough conversations, explain complex processes simply, and maintain trust.
• Tech-knowledgeable: You understand the basics of telecom, internet, and TV infrastructure—or you’re a fast learner.
• Leadership-ready: You’ve managed teams before and know how to set goals, coach, and course-correct when needed.
• Cool under pressure: You know how to juggle timelines, personalities, and unexpected fires without losing your cool.

Requirements

• 3+ years in an operational or service delivery leadership role
• Strong organizational and multitasking skills
• Familiarity with CRM tools and data/reporting platforms
• Bonus: Experience in telecom, healthcare tech, or B2B services

Why Join Us?

• You’ll play a mission-critical role at a company that’s growing fast and making a real impact
• You’ll work directly with the CEO and COO and have a clear path to expand your leadership role
• We offer a supportive team, flexible work options, and competitive compensation

Skills Required

Experience Required

5-6 years