Job Description

About Us:

We are a high-end, fast-paced hair salon and luxury wig manufacturer known for our exceptional

service, premium craftsmanship, and commitment to client satisfaction. Our clientele expects the

best-and we deliver it with elegance, speed, and precision.

We are seeking a proactive, polished, and detail-oriented Secretary to be the heartbeat of our front

and back office operations. If you thrive in a dynamic environment, love juggling multiple

responsibilities, and take pride in organization and communication, this role is for you.

Key Responsibilities:

Front Desk & Client Relations

- Greet clients with professionalism and warmth, ensuring a luxury front-desk experience

- Answer phones, schedule appointments, manage calendars for stylists and consultations

- Handle client inquiries about services, pricing, and availability with discretion and efficiency

Administrative Support

- Manage daily emails, messages, and follow-ups for both the salon and wig departments

- Prepare and maintain client records, order forms, invoices, and product logs

- Process payments, maintain petty cash records, and assist with basic bookkeeping tasks

Operational Coordination- Liaise with vendors and suppliers for hair, products, and materials

- Assist with inventory tracking and ordering, particularly for custom wig production

- Support quality control and logistics for wig orders and pickups

Team Assistance

- Coordinate internal scheduling, staff meetings, and shift coverage

- Relay messages, memos, and important updates to the team

- Help with onboarding documentation and training coordination for new hires

Qualifications:

- Proven experience in an administrative or front-desk role (experience in beauty/fashion industry is

a plus)

- Excellent verbal and written communication skills

- Proficient in Microsoft Office, Google Workspace, and scheduling software (e.g., Fresha, Vagaro)

- Strong organizational and multitasking abilities

- Calm under pressure with a professional appearance and demeanor

- Bilingual (English + [Insert Other Language]) a strong plus

- Receives feedback well and doesn't take things personally

- Cares deeply about the image and reputation of the company as if it were their own

What We Offer:

- Competitive salary based on experience

- Employee discounts on salon services and products

- Opportunities for growth within a growing luxury brand

- A beautiful, inspiring, and fast-paced work environment

Skills Required