Job Description

About Us

Funding Futures is a rapidly growing funding company specializing in merchant cash advances. We provide small and mid-sized businesses with working capital solutions to help them grow. We are seeking a motivated Collections Specialist to join our team and play a key role in managing repayment performance, mitigating risk, and maintaining strong client relationships.

Position Overview

The Collections Specialist will be responsible for monitoring daily and weekly repayment activity, contacting merchants to resolve delinquencies, negotiating repayment arrangements, and ensuring compliance with company policies. The ideal candidate will be professional, persistent, and skilled in handling sensitive financial matters while protecting company assets.

Key Duties & Responsibilities

?      Account Monitoring

?      Track merchant repayment activity, including daily and weekly debits.

?      Identify missed payments, partial payments, and potential defaults.

?      Flag and escalate high-risk accounts to management.

?      Collections & Recovery

?      Contact merchants regarding past-due accounts via phone, email, and written communication.

?      Negotiate repayment schedules, settlements, and payment adjustments within company guidelines.

?      Work with merchants to resolve payment issues while maintaining a professional and solutions-oriented approach.

?      Pursue recovery efforts on delinquent accounts and assist in legal recovery processes when necessary.

?      Relationship Management

?      Build rapport with merchants while maintaining firm collection practices.

?      Provide clear explanations regarding repayment obligations and account status.

?      Collaborate with internal teams (underwriting, servicing, legal) to manage escalated cases.

?      Reporting & Compliance

?      Maintain accurate records of collection efforts in CRM and internal systems.

?      Prepare daily, weekly, and monthly reports on delinquency, recovery rates, and account status.

?      Ensure all collection activities comply with company policies, industry standards, and legal regulations.

Qualifications

?      1-2 years of experience in collections, preferably in merchant cash advance, commercial lending, or related financial services.

?      Strong negotiation and communication skills (verbal and written).

?      Ability to remain professional, empathetic, and firm in challenging conversations.

?      Familiarity with ACH processing, merchant accounts, and repayment structures preferred.

?      Highly organized, detail-oriented, and able to manage a high-volume portfolio.

?      Proficient in Excel, Google Sheets.

Skills Required

Experience Required

1-2 years