Job Description

About the Role

We are seeking a dynamic, people‑centered Chief Operating Officer (COO) who is ready to bring both strategic discipline and genuine heart to the role. This leader will help drive the next stage of our company’s growth while championing a workplace where every person matters and makes a real difference.

The ideal COO will represent the company with heart and soul, strengthen cross‑department collaboration, and build scalable processes that support our core company functions. This is an opportunity to grow with an organization that truly feels like family - where culture is lived daily, not just discussed, and where thoughtful leadership directly impacts employees, clients, and partners alike.

Key Responsibilities

• Collaborate with CEO and Board of Directors to drive company stability and growth
• Lead and optimize day‑to‑day operations across all departments
• Translate strategic priorities into actionable workflows, clear expectations, and accountable execution.
• Strengthen operational infrastructure and develop scalable processes suited for a growing insurance organization.
• Implement and refine SOPs in alignment with regulatory and industry standards.
• Mentor leaders, support team performance, and foster a culture of professionalism, collaboration, and accountability.
• Identify operational gaps and drive continuous improvement initiatives.
• Partner closely with executive leadership to advance organizational goals.

Qualifications

• Senior‑level experience leading operations, ideally within insurance or a regulated industry.
• Strong understanding of insurance workflows and operational best practices.
• Proven ability to build structure, alignment, and scalable systems in a growth‑phase environment.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to influence and support managers at all levels.
• Commitment to operational excellence, compliance, and a positive company culture.
• Insurance experience a PLUS but not required

Location: North Jersey/ Monsey Area

Salary: 250k+ plus bonuses and benefits

Company Stage: Growing, established organization — young, but no longer in the start‑up phase.

Experience Required

7 and up