Job Description

Project Implementation Coordinator

The Project Implementation Coordinator is responsible for managing client projects after a deal has been signed. This role owns the execution phase of the project, coordinating with internal service departments, customer service, billing, and the client to ensure all services are ordered, installed, transitioned, and billed correctly.

This position serves as the primary point of contact during implementation, providing clear updates to clients while proactively following up with internal teams to keep projects on track. Responsibilities include delegating service orders, managing install timelines, coordinating autopay setup with client AP teams, and overseeing the cancellation or assumption of legacy services to prevent disruption. This is a real “glue” role. It sits between sales, ops, billing, service teams, and the client, and it owns the life of the deal from signature through stable, paid, fully-transitioned service.

The ideal candidate has 3+ years of project management experience, strong organizational and communication skills, and the ability to manage multiple projects at once without losing attention to detail. Experience in telecom, IT, or other service-based environments, as well as familiarity with CRM or project tracking tools, is highly valued. This role is well-suited for someone who enjoys problem-solving, takes ownership of their work, and plays a key role in delivering a positive client experience.