Job Description

Lead Receptionist – Dermatology

Location:

4510 16th Avenue, Brooklyn, NY 11204

Hours:

Full Time

• Monday, Tuesday, Thursday: 9:00 AM – 5:00 PM

• Wednesday: 11:00 AM – 7:00 PM

• Friday: 9:00 AM – 2:00 PM

Compensation:

$30–$36 per hour, commensurate with experience

Benefits:

• Paid Time Off

• Medical, Dental, Vision, and Life coverage

Position Overview

The Lead Receptionist serves as the operational lead of the front desk, combining hands-on reception duties with daily oversight, execution, and accountability for front desk operations. This role ensures smooth workflows, real-time problem resolution, and a consistently high-quality patient experience.

As the first-line escalation point, the Lead Receptionist supports front desk staff, coordinates closely with providers and leadership, and maintains the daily flow of operations. Upholding Premium Health’s CARE values—Compassion, Agility, Respect, and Excellence—this position plays a key role in operational excellence, without responsibility for strategic planning or HR decision-making.

Schedule

• Monday, Tuesday, Thursday: 9:00 AM – 5:00 PM

• Wednesday: 11:00 AM – 7:00 PM

• Friday: 9:00 AM – 2:00 PM

Responsibilities

Medical Reception & Daily Operations

• Greet patients warmly and create a professional, welcoming environment

• Coordinate patient flow to minimize wait times and optimize daily schedules

• Oversee daily front desk operations, including scheduling, confirmations, and patient inquiries

• Monitor workflows and communication channels (Teams chats, fax queues, email inboxes, daily reports)

• Conduct daily provider check-ins regarding scheduling, patient flow, and operational issues

• Adjust schedules as needed and communicate changes clearly with Front Desk (FD) and Call Center (CC) teams

• Step in as a Medical Receptionist in any department as needed to ensure uninterrupted operations

• Ensure compliance with practice policies, procedures, and HIPAA regulations

Leadership, Execution & Accountability

• Manage day-to-day reception area activities to ensure operational efficiency

• Serve as the first-line escalation point for staff, providers, and patients

• Assign daily tasks and ensure timely, accurate completion

• Monitor staff performance, morale, and workflow effectiveness; escalate trends or concerns to the Practice Manager

• Provide training, coaching, and guidance to maintain consistent service standards

• Foster a collaborative, positive, and professional work environment

• Assist with coordinating coverage for absences, schedule gaps, and unexpected needs

• Set daily priorities under the guidance of the Practice Manager

Administrative, Compliance & Operational Support

• Ensure efficient and compliant front desk operations

• Partner with IT to generate and maintain required departmental reports

• Assist with tracking KPIs and supporting performance improvement initiatives

• Manage front desk inventory, including ordering and maintaining office supplies

• Maintain relationships with service providers, suppliers, and medical sales representatives, including coordination related to biologic prior authorizations

• Handle patient disputes professionally and escalate when appropriate

Requirements

• High school diploma or equivalent

• 3–5 years of professional experience preferred

• 1 year of managerial or supervisory experience preferred

• Highly organized with strong people and time management skills

• Sound judgment and discretion when resolving issues

• Strong customer service skills

• Excellent verbal and written communication skills

• Empathy, compassion, and strong listening skills

• Effective team collaborator

• Calm, friendly, and professional demeanor in fast-paced environments

• Ability to manage multiple competing priorities effectively

Experience Required

Experience not specified