Job Description

Description / Position Overview

This role owns the daily order risk process and exists to protect promised ship dates by identifying fulfillment issues early, securing accurate timelines, and driving cross-functional resolution before delays impact customers. The No Stock & Order Fulfillment Specialist manages at-risk orders, coordinates with production, purchasing, and planning teams, and ensures every impacted order has a clear action plan and defined ownership. This role operates in a fast-paced daily execution cadence where issues must be identified, escalated, and resolved quickly to maintain reliable fulfillment performance.

Requirements

• Strong Excel skills including filtering, sorting, and pivot tables
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-moving operational environment
• Strong communication and coordination skills across departments
• Comfortable escalating operational risks and driving accountability
• Problem-solving mindset with the ability to identify and remove operational bottlenecks

Responsibilities

• Own and manage the daily No Stock report and identify orders at risk of delay
• Prioritize actions to protect promised ship dates and reduce fulfillment disruptions
• Ensure every impacted order has a documented action plan and next step
• Coordinate with production, purchasing, and planning teams to secure accurate ETAs
• Drive follow-up and accountability across departments until issues are resolved
• Escalate risks early when timelines are at risk
• Maintain clear documentation and status visibility for all at-risk orders
• Identify operational bottlenecks affecting fulfillment performance
• Support improvements that increase order accuracy and on-time delivery

Success in This Role

• Reduced order delays and improved on-time delivery performance
• Faster issue resolution through proactive cross-team coordination
• Strong follow-through with minimal unresolved order risks
• Clear operational visibility across fulfillment issues and resolutions

Must-Haves

• Strong Excel proficiency
• Ability to operate in a high-urgency, execution-focused environment
• Strong attention to detail and follow-through
• Comfort coordinating across operations, production, and supply chain teams

Final Invitation to Apply
If you thrive in a fast-moving operational environment where ownership, urgency, and follow-through directly impact customer delivery performance, this role offers the opportunity to take ownership of a critical fulfillment process and drive measurable operational improvements.