Job Description

Collections Specialist

Company: Funding Futures

Industry: Merchant Cash Advance / Alternative Finance

Funding Futures is a fast-growing funding company helping small and mid-sized businesses access the capital they need to grow. We’re looking for a confident, organized Collections Specialist to manage merchant repayments, resolve payment issues, and protect our portfolio—while maintaining strong, professional relationships.

What You’ll Do

• Conduct introductory calls to merchants following funding to establish rapport and clarify payment expectations.
• Monitor daily bank bounce reports and proactively contact merchants to resolve payment issues and restore account standing.
• Negotiate repayment plans and terms with delinquent merchants, striving for mutually beneficial agreements.
• Develop a thorough understanding of merchant business cycles to determine optimal times for adjusting payment terms or escalating collections actions.
• Deliver exceptional customer service by promptly addressing merchant inquiries and resolving account-related disputes.
• Document interactions and maintain precise records of all collection’s activities.
• Foster positive relationships with merchants through proactive communication and personalized service, aiming to retain long-term partnerships.

What We’re Looking For

• 1–2 years of collections experience (MCA, commercial lending, or finance preferred)
• Strong communication and negotiation skills
• Professional, empathetic, and solutions-driven approach
• Highly organized and comfortable managing multiple accounts
• Excel or Google Sheets proficiency (ACH experience a plus)

Why Join Funding Futures

• Growing company with long-term opportunity
• Fast-paced, collaborative environment
• Direct impact on business performance
• Hands-on exposure to alternative finance

Ready to grow with us? Apply today and join the Funding Futures team.

Experience Required

1-2 years