Job Description

Overview

We are seeking a highly motivated Client Success Manager to join our team. This role is relationship-driven and operationally focused, requiring an individual who is quick to respond, proactive, organized, and detail-oriented.

Open to candidates located in New York.

Responsibilities

• Serve as the main point of contact for assigned health plan partners
• Manage ongoing communication and follow-up with plan stakeholders
• Coordinate reporting, operational requests, and account reviews
• Track performance metrics, conversion trends, and SLA-related items
• Partner internally with Intake, Enrollment, QA, Reporting, Compliance, and Operations teams
• Manage member-level escalations and ensure timely resolution
• Monitor trends and proactively identify operational concerns or opportunities for improvement
• Support renewals, growth opportunities, and overall relationship development
• Maintain strong responsiveness, quick turnaround times, and consistent follow-through across all accounts
• Ensure clients feel supported, updated, and confident in communication and execution
• Develop relationships across all levels of the health plans and maintain strong ongoing visibility with clients

Ideal Background

• Experience working with health plans strongly preferred
• Experience with Medicaid, MLTC/MAP, DSNP, or similar healthcare environments is a major plus
• Comfortable dealing with corporate entities, compliance processes, operational workflows, and reporting
• Strong communication, follow-through, and problem-solving skills
• Comfortable working independently while coordinating across multiple internal departments
• Strong Excel and reporting skills preferred

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Work Location

Hybrid remote in New York, NY

Experience Required

3-4 years