Level II Technician
Job Description
Title: Level II Technician
Location: Brooklyn NY
Salary: Commensurate with Experience
Responsibilities and Technologies
- Level II desktop support with Windows 10, Office 365, Active Directory, and proprietary applications.
- Work with and learn from the Lead tech in an enterprise environment with best practices.
- Follow IT Workflow process, including helpdesk priorities, request tracking, documentation and project management.
- 2+ years' experience in providing Desktop IT Support.
- Enterprise experience a plus.
- Strong knowledge of Win10 and Windows server16.
- Troubleshoot and resolve issues associated with PCs, laptops, printers, remote access and file shares.
- Assist in upgrades, migrations, projects.
Technologies include:
- WDS
- PDQ
- Azure
- Office365
- Pulse secure
Experience Required
1-2 years
