Customer Service Representative
Job Description
Job Description
We are seeking a friendly, detail-oriented Customer Service Representative to assist homeowners who are seeking help with government grant programs for home energy efficiency improvements. This role serves as a key point of contact, guiding customers through the process, answering questions, and ensuring accurate information is collected and communicated.
Responsibilities:
- Serve as the first point of contact for customers inquiring about government grants for home energy efficiency improvements
- Answer inbound phone calls and emails in a professional, friendly, and helpful manner
- Clearly explain program eligibility, application steps, and next actions
- Guide customers step-by-step through the process, ensuring understanding and confidence
- Collect and verify customer information accurately
- Review basic documentation and ensure required details are complete
- Assist customers with questions related to forms, timelines, and next steps
- Escalate complex issues or questions to the appropriate internal team when needed
- Enter and update customer information accurately in internal systems or CRM
- Track customer inquiries, application status, and follow-ups
- Maintain organized records and documentation
- Ensure all communication is accurate, consistent, and compliant with program guidelines
Qualifications:
- Prior customer service experience (phone and email support preferred)
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Comfortable explaining information clearly to customers with varying levels of understanding
- Professional phone presence and email etiquette
- Strong organizational and time-management skills
- Ability to multitask and manage multiple customer interactions
- Basic computer skills and comfort learning new systems
Key Skills:
- Customer service and communication
- Phone and email support
- Data entry and documentation accuracy
- Problem-solving and customer guidance
- Professionalism and empathy
- Attention to detail and follow-through
Experience Required
1-2 years
