Job Description

Overview

Vital Home Care is seeking a dependable and proactive Coordinator to join our growing team. The Coordinator plays a central role in ensuring efficient management of client schedules, monitoring caregiver attendance, and facilitating seamless communication. This individual will collaborate closely with clients, caregivers, and administrative staff. The ideal candidate will possess strong communication skills, think creatively, and be an attentive listener.

Responsibilities

• Respond promptly to all incoming calls, minimizing missed calls and ensuring professional communication.
• Manage daily schedules, update case assignments, and cover all open shifts.
• Address call-outs immediately by contacting clients, confirming if replacements are needed, and coordinating coverage.
• Maximize visit utilization by filling open shifts and minimizing idle hours.
• Monitor the Call Dashboard in real-time, documenting all missed calls in accordance with agency policy.
• Notify clients and vendors of any changes in service promptly.
• Document all missed visits with clear reasons and communication.
• Record staff disciplinary issues on the Discipline Smart Sheet for further action.
• Record all incidents and status changes on the internal CRM.
• Escalate all patient complaints to the Administrator immediately.
• Submit daily operational reports as required.
• Provide support to other departments during absences or workload overflow.
• Ensure all tasks and documentation are completed before the end of the day.
• Perform other duties as assigned.

Skills

• Excellent verbal and written communication skills to effectively interact with patients, caregivers, and team members.
• Previous experience in scheduling, staffing, or coordination preferred, especially in home care or healthcare settings.
• Proficient in Microsoft Office and basic computer applications.
• Strong attention to detail with the ability to multitask effectively in a fast-paced environment.
• Self-motivated with a strong sense of accountability and professionalism.
• Knowledge of agency policies and procedures (training provided upon hire).

Why Join Us?

At Vital Home Care, we are committed to empowering our staff with the tools and support needed to thrive. Join a team that values collaboration, compassion, and quality care. We strive to attract top talent while fostering an inclusive workplace culture!

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute: Monsey, NY 10952 (Required)

Work Location: In person