Job Description

Location: Brooklyn, NY — In Office

Schedule: Slightly flexible hours

Compensation: Competitive salary based on experience

A growing insurance software and payments company is looking for a motivated, organized, and personable team member to join our Brooklyn office. This is a versatile role that combines customer training, sales follow-up, and general office support.

Responsibilities

• Train new and existing customers on our software and online platform
• Assist customers with questions and provide ongoing support
• Follow up with leads and prospective customers
• Help move sales opportunities forward and maintain follow-up
• Communicate with customers by phone and email
• Assist with onboarding new customers
• Handle general administrative and office tasks
• Work closely with our sales, support, and development teams
• Help identify customer needs and communicate feedback to the team

Qualifications

• Excellent communication and interpersonal skills
• Comfortable speaking with customers by phone and in person
• Organized, reliable, and able to follow up consistently
• Comfortable learning and demonstrating software
• Basic computer skills and familiarity with email and office applications
• Sales or customer service experience is a plus
• Insurance industry or software experience is a plus, but not required

We are looking for someone who is a self-starter, enjoys working with people, and can take ownership of tasks from start to finish. Compensation will be based on experience and qualifications.