Job Description

About Us:

CustomCookies.com creates personalized cookies and treats for all occasions. We’re a growing bakery looking for a fast-paced, organized, and sales-driven team member to support daily operations and deliver a great customer experience.

Responsibilities:

1. Answer phones and assist customers with orders, availability, and delivery questions
2. Guide customers through the ordering process with a sales-focused approach
3. Act as a liaison between customers and executive staff
4. Manage administrative tasks including scheduling and order tracking
5. Post daily on social media showcasing cookies and treats
6. Write engaging captions and use relevant hashtags
7. Support marketing and promotional efforts

Qualifications:

1. Strong communication and customer service skills with a sales mindset
2. Ability to multitask, work quickly, and stay organized under pressure
3. Administrative or customer service experience preferred
4. Familiarity with social media platforms
5. Detail-oriented, proactive, and team-focused

Benefits:

1. Competitive pay
2. Growth opportunities in a creative environment