Director of Call Center - Rockland County
Job Description
Job Description
We are seeking a Director of Call Center to oversee our operations in Rockland County. The ideal candidate will be responsible for managing the call center team, ensuring high-quality customer service, and meeting performance targets.
Responsibilities
- Lead and manage the call center team
- Develop and implement strategies to improve customer satisfaction
- Monitor performance metrics and provide feedback
- Ensure compliance with company policies and procedures
- Conduct regular training and development sessions
Requirements
- Proven experience in call center management
- Strong leadership and communication skills
- Ability to analyze data and make informed decisions
- Excellent problem-solving abilities
- Familiarity with call center software and technology
Qualifications
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years of experience in a call center environment
- Previous experience in a leadership role is preferred
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
Experience Required
Experience not specified
