Job Description

About Us:
Only-Connect is a growing and innovative mental health company dedicated to providing high-quality, insurance-driven care via our telehealth platforms. We are seeking a highly organized, detail-oriented, and experienced Billing & Back Office Support Associate to join our team on a part-time basis with the opportunity to transition to full-time. This is a fully remote position offering flexibility and the chance to contribute significantly to our mission of accessible mental healthcare.

Responsibilities:

• Verify client eligibility for mental health services, testing, and psychiatric care.
• Manage the onboarding process for new client accounts from first referral contact through intake.
• Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges, and resolving any deductible and/or benefit discrepancies.
• Track daily clinician productivity and check that against biweekly clinician and clearing house invoicing.
• Maintain meticulous and organized records of all billing activities.
• Demonstrate proficiency in Microsoft Excel for data management and analysis.
• Have an understanding of mental health CPT codes or demonstrate the quick ability to learn and synthesize that information.
• Utilize TherapyNotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed.
• Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members.
• Work independently and effectively under pressure to meet deadlines.

• Familiarity with account settlements and effective follow-up procedures.
• Strong proficiency in Microsoft Excel.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• Ability to operate effectively as part of a team, stepping in when needed to support team members.
• Reliable high-speed internet connection and good phone reception are mandatory.
• Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients.
• Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7 pm).

• $20-30 hourly rate, commensurate with experience, with clear growth trajectory.
• Part-time position starting at 20 hours/week, building to 30-40 hours/week.
• Fully remote work environment offering flexibility and work-life balance.
• 1099 Independent Contract position.
• Opportunity to be part of a supportive and growing team dedicated to improving access to mental healthcare.

Experience Required

1-2 years