Core Responsibilities
· Manage guest experience and feedback for leading provider of luxury hospitality nationwide.
· Develop and improve standards for guest services
· Monitor online reviews, develop strategies and implementation for improving review quality and volume
· Help build brand loyalty through customer satisfaction
· Hospitality experience a plus
Essential duties and responsibilities may include the following. Other duties may be assigned.
· Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
· Creating training manuals and materials to help staff members be successful in their jobs
· Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
· Developing marketing strategies to promote the hotel brand and increase revenue from existing guests
· Managing budgets for items related to the guest experience
· Scheduling staff members’ shifts to ensure adequate coverage for all times of operation
· Developing standards and guidelines for staff members to follow when providing service to guests
· Oversee check-in and check-out procedures, including reservations and financial transactions
· Actively listen to and resolve complaints
· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
· Become a key player in helping Global achieve our growth goals by exploring opportunities to add value to our guest experience
· Help to build brand loyalty through customer satisfaction
Offices located in Howell, NJ / Hawthorne, NJ /Monsey, NY
Email your resume to careers@churchillliving.com
1-2 years