Guest Service Manager

About the Employer
  • Churchill Living
  • Verified

Job Description

Core Responsibilities

· Manage guest experience and feedback for leading provider of luxury hospitality nationwide.

· Develop and improve standards for guest services

· Monitor online reviews, develop strategies and implementation for improving review quality and volume

· Help build brand loyalty through customer satisfaction

· Hospitality experience a plus

Essential duties and responsibilities may include the following. Other duties may be assigned.

· Setting goals and objectives for the department or team to ensure that objectives are met or exceeded

· Creating training manuals and materials to help staff members be successful in their jobs

· Monitoring guest feedback to identify service improvement opportunities that may require staff retraining

· Developing marketing strategies to promote the hotel brand and increase revenue from existing guests

· Managing budgets for items related to the guest experience

· Scheduling staff members’ shifts to ensure adequate coverage for all times of operation

· Developing standards and guidelines for staff members to follow when providing service to guests

· Oversee check-in and check-out procedures, including reservations and financial transactions

· Actively listen to and resolve complaints

· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

· Become a key player in helping Global achieve our growth goals by exploring opportunities to add value to our guest experience

· Help to build brand loyalty through customer satisfaction

Offices located in Howell, NJ / Hawthorne, NJ /Monsey, NY

Email your resume to careers@churchillliving.com

Experience Required

1-2 years