Job Description

Job Description

We are hiring an IT Support Associate. The successful candidate will be responsible for providing technical support to our clients and ensuring their IT systems run smoothly.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Maintain and manage IT assets and inventory.
• Document internal procedures.
• Assist with onboarding of new users.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

• High school diploma or equivalent; associate degree in a related field is a plus.
• Certification in ITIL, CompTIA A+, or similar is preferred.