Job Description

A fire safety company is seeking a Service Manager to oversee a team of technicians and ensure exceptional customer service. The role involves managing inspections, reports, and repairs, while maintaining strong client relationships and a sales-minded approach.

Key Responsibilities

• Coordinate scheduling of inspections and repair services between clients and technicians
• Supervise technician team on inspections, reports, and repairs; perform duties when needed to ensure top quality
• Audit completed work to ensure it meets company and industry standards
• Resolve client issues and suggest ways to improve service and efficiency
• Build and maintain strong customer relationships; upsell services and products
• Stay informed on fire safety laws, regulations, and best practices; ensure departmental compliance
• Handle administrative tasks including purchasing and managing service-related software

Qualifications

• Strong customer-facing and communication skills (written and verbal)
• Self-motivated with a problem-solving mindset
• Ability to troubleshoot and resolve issues independently
• Creative approach to improving systems and customer satisfaction