Job Description

We are an established Cedarhurst company looking for a friendly, reliable, and detail-oriented Customer Service Associate to join our team. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a structured office environment.

What You’ll Do

• Answer customer calls and emails professionally and efficiently

• Assist customers with questions about orders and services

• Enter and update customer information in our system

• Track packages and resolve delivery issues

• Follow internal procedures and document interactions accurately

• Communicate with other departments to resolve customer concerns

What We’re Looking For:

• Clear and professional English communication skills

• Strong attention to detail and organization

• Comfortable using computers and web-based systems

• Positive attitude and willingness to learn

• Prior customer service experience preferred but not required

Full-time position

Monday–Friday

Experience Required

1-2 years