Job Description

Lead Receptionist -Dermatology

Location: 

4510 16th Avenue Brooklyn, NY 11204

Hours: 

Full Time

Monday, Tuesday, Thursday: 9:00 AM - 5:00 PM

Wednesday: 11:00 AM - 7:00 PM

Friday: 9:00 AM - 2:00 PM

The Lead Receptionist serves as the operational lead of the front desk, balancing hands-on reception responsibilities with day-to-day execution, oversight, and accountability for front desk operations. This role ensures seamless daily workflows, real-time problem resolution, and a consistently high-quality patient experience.

As the first-line escalation point, the Lead Receptionist supports front desk staff, coordinates with providers and leadership, and maintains the flow of daily operations. Upholding Premium Health’s CARE values - Compassion, Agility, Respect, and Excellence, this role plays a critical part in ensuring operational excellence without responsibility for strategic planning or HR decision-making.

‍

Time Commitment:

Monday, Tuesday, Thursday: 9:00 AM - 5:00 PM

Wednesday: 11:00 AM - 7:00 PM

Friday: 9:00 AM - 2:00 PM

Responsibilities:

Medical Reception & Daily Operations

• Greet patients warmly and create a welcoming, professional environment that ensures an exceptional patient experience.
• Coordinate patient flow to minimize wait times and optimize daily schedules.
• Provide daily oversight of front desk operations, including scheduling, appointment confirmations, and handling patient inquiries.
• Monitor front desk workflows and communication channels, including Teams chats, fax queues, email inboxes, and daily operational reports.
• Conduct daily provider check-ins to address scheduling needs, patient flow concerns, and operational issues.
• Adjust schedules as needed to support daily operations and communicate changes clearly with Front Desk (FD) and Call Center (CC) teams.
• Step in as a Medical Receptionist in any department as needed to ensure uninterrupted operations.
• Ensure compliance with practice policies, procedures, and HIPAA regulations.

‍

Leadership, Execution & Accountability

• Manage the day-to-day activities of the reception area, ensuring seamless workflow and operational efficiency.
• Serve as the first-line escalation point for front desk staff, providers, and patients.
• Assign daily work and tasks to front desk staff and ensure they are carried out correctly, efficiently, and on time.
• Monitor staff performance, morale, and workflow effectiveness; identify areas of weakness and escalate trends or concerns to the Practice Manager.
• Provide training, coaching, and general guidance to reception staff to maintain consistent standards of service.
• Foster a collaborative, positive, and professional work environment.
• Assist in coordinating staff coverage for absences, schedule gaps, and unexpected operational needs.
• Set daily priorities and organize work under the guidance of the Practice Manager.

‍

Administrative, Compliance & Operational Support

• Ensure the ongoing efficient and compliant operational performance of front desk functions.
• In collaboration with IT, ensure required reports for departmental compliance are generated and maintained accurately.
• Assist with monitoring and tracking key performance indicators (KPIs) and support performance improvement initiatives as directed.
• Manage front desk inventory, including ordering, unpacking, and maintaining adequate office supplies.
• Maintain relationships with service providers, suppliers, and medical sales representatives, including coordination related to biologic prior authorizations.
• Manage patient disputes and conflicts professionally, escalating as appropriate.

‍

Requirements:

• High school diploma or equivalent
• 3 – 5 years professional experience preferred
• 1 year experience in managerial/supervisory role preferred
• Highly organized with a strong ability to manage people, time, and competing priorities
• Ability to exercise sound judgement and discretion when analyzing and interpreting situations when problems arise, utilizing knowledge and skills, general precedents and practices.
• Strong customer service skills
• Excellent communication skills (verbal and written), communicating with diverse populations, including physicians, employees, patients, and families
• Listening skills, empathy, and compassion
• Effective collaborator and works well with others 
• Demonstrated ability to exhibit a calm, friendly, and professional demeanor, even in high-pressure, fast-paced situations.
• Ability to balance multiple competing priorities through effective time management and task prioritization.

‍

Compensation:

$30-$36 per hour, commensurate with experience

Benefits:

• Paid Time Off
• Medical, Dental, Vision and Life coverage 

‍

Skills Required

Experience Required

3-4 years