Job Description

Full time, M-Th: 9-5, F: 12:30/1:30; in person

1 year experience of office work with a strong customer service component (phone and in-person) in an office with at least 3 other office employees. Robust computer skills (Word, G-suite, Acrobat), Typing 50 WPM

Primary Responsibilities

• Daily: update Vacancy Sheet ie,  incoming deposits, move-in and move-outs, contact info, etc.  
• Weekly: verify that online listings are active and up to standard; update listings as needed
• Weekly: discuss with Property Manager any slow-moving units, adjust strategy accordingly
• Oversee broker communications
• Process tenant applications
• Oversee tenant communications by phone, email, and online portal chat
• Prepare and issue new leases; lease and voucher renewals
• Onboarding and offboarding new tenants in Rent Manager
• Process maintenance tickets; oversee maintenance-related communications
• Post monthly rent charges, issue statements; record and deposit rent checks
• Oversee collections and communicate with tenants regarding arrears
• Record violations, facilitate resolution and follow status, update records
• Coordinate compliance (inspections, filings, registrations, etc.)
• Oversee parking rentals and records
• Schedule and oversee preventative maintenance

Experience Required

1-2 years