Job Description

Position Overview

We are seeking a sharp, persistent, and highly organized Negotiator / Collections Specialist to join a fast-paced litigation and collections environment focused on merchant cash advance matters. In this role, you will manage a high volume of active files, communicate directly with business owners who are in default, and negotiate settlement agreements to resolve outstanding balances. This is not a scripted call center role — we are looking for someone who can think on their feet, handle difficult conversations professionally, and stay composed under pressure. The ideal candidate is a strong communicator who is confident on the phone, organized, resilient, and capable of managing multiple conversations and files at once.

Key Responsibilities

• Manage and negotiate a high volume of active collection files
• Call, text, and email merchants regarding outstanding balances and settlement opportunities
• Negotiate payment arrangements and settlement agreements
• Maintain detailed notes and follow-ups within internal systems
• Work closely with attorneys and internal teams regarding litigation status and negotiations
• Communicate with clients regarding account updates and settlement progress
• Stay organized across multiple ongoing negotiations and deadlines
• Handle difficult conversations professionally without becoming emotionally reactive
• Think strategically and creatively when files become stalled or unresponsive
• Meet activity and performance expectations in a fast-paced environment

• Previous experience in collections, debt settlement, negotiations, sales, or a high-volume phone-based role
• Strong communication and negotiation skills
• Ability to handle pressure and difficult conversations calmly
• Highly organized with strong follow-through
• Self-starter mentality with the ability to work independently
• Comfortable managing a large volume of files and conversations simultaneously
• Thick skin and resilience — able to move past rejection and objections quickly
• Strong problem-solving skills and ability to think beyond a script
• Comfortable working fully in-office in a fast-paced environment

• Confident and persuasive communicator
• Calm under pressure and not easily rattled
• Naturally organized and proactive
• Strong personality with good judgment and professionalism
• Team player who communicates well internally and externally
• Motivated by bonuses, growth, and performance incentives

• $55,000 base salary
• Significant bonus potential with realistic earnings up to $100,000+
• Health insurance contribution
• Dental coverage
• Commuter benefits
• PTO plus federal holidays
• Growth opportunity within a growing legal and collections operation