Job Description

Desktop support
Location:New York, NY with potential for part remote
Duration : 6-12 months
Specs :
THIIS ROLE IS 100% ONSITE
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Specific responsibilities include:
Provide technical support for users of desktop hardware and software; users can be in remote locations
Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
Troubleshoot printers and copier interfaces
Track and resolve incidents and requests in an incident management system
Perform a variety of support activities including inventory and coordination with outside technology vendors
Work overtime hours, weekend hours and on-call hours as required
Skills & experience required:
Bachelor’s degree preferred
Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
Proficiency in troubleshooting desktop computer issues, both hardware and software
Experience with supporting mobile devices
In addition, the ideal candidate will be or have
Excellent customer services skills
Excellent communication skills
Team player attitude
Ankita Saini
(680) 201-5449 : xxxxx
High Bridge Consulting LLC
www.highbridgeusa.com
7 Galway Road
Skillman, NJ 08558