Job Description

Job Title: Area Operations Manager – Shared Office Space and Legal Back Office (Manhattan & Jersey City)

Location: Manhattan, NY & Jersey City, NJ

Job Type: Full-Time

Industry: Shared Office Space and Legal Back Office

Company Overview

We are a growing provider of premium shared office spaces and support services tailored exclusively for law firms. With boutique workspaces in prime Manhattan (Tribeca and Midtown) and Jersey City locations, our mission is to deliver exceptional environments and services that meet the unique needs of legal professionals.

Position Summary

We’re seeking an experienced and proactive Area Operations Manager to lead and optimize day-to-day operations across our Manhattan and Jersey City locations. This pivotal role combines facilities management, client services, team leadership, and business development—ensuring seamless operations and continued growth.

Key Responsibilities

• Oversee daily operations across multiple locations, ensuring smooth, consistent service and well-functioning facilities.
• Manage all aspects of local operations to drive efficiency and scalability.
• Recruit, train, and supervise on-site receptionists and cleaning staff.
• Maintain high operational standards in client services, billing, facility upkeep, appearance, and onboarding.
• Serve as the local face of the company—delivering hands-on, high-touch service to tenants and prospects.
• Manage vendor relationships, including maintenance, IT, furnishings, contractors, special projects, freelancers.
• Track and produce reports for management with actionable insights.
• Lead local business development, including leasing efforts, client outreach, events, and marketing opportunities.
• Implement new services and procedural changes efficiently across locations.
• Oversee operational budgets and ensure cost-effective decisions.
• Report and work directly to executive leadership with updates and strategic

Qualifications

• 3–5+ years of experience in operations, facilities management, hospitality, or office services.
• Multi-site management experience is a plus.
• Strong leadership, organizational, and people management skills.
• High attention to detail with a passion for exceptional service.
• Excellent interpersonal and communication abilities.
• Proven ability to manage competing priorities and solve problems independently.
• Familiarity with the legal industry or professional office settings preferred.
• Must be comfortable working in-person, across multiple locations

Benefits

• Competitive salary commensurate with experience
• PTO & paid holidays
• Growth opportunities within a rapidly expanding company
• Frum-owned and operated business