Job Description

Location: Airmont, NY (Onsite preferred; hybrid considered for the right candidate) 

About the Role: 

We are seeking an experienced Technical Business Analyst (BA) to join our team, with a focus on Healthcare Workforce Management (WFM) solutions. In this role, you will serve as the bridge between business stakeholders, healthcare operations teams, and our product/engineering teams, translating complex business needs into clear, actionable technical requirements. Your work will directly impact how healthcare organizations manage labor costs, optimize scheduling, and ensure compliance. 

Key Responsibilities: 

• Gather, document, and analyze business and functional requirements related to workforce management in healthcare settings (e.g., scheduling, time & attendance, credentialing, labor compliance). 
• Conduct discovery sessions and process mapping with healthcare stakeholders (e.g., Nursing Directors, HR, Operations). 
• Translate business needs into detailed user stories, process flows, and acceptance criteria. 
• Collaborate closely with product managers, designers, and engineers to design scalable, user-friendly WFM solutions. 
• Assist in the evaluation and selection of third-party WFM integrations or build options. 
• Partner with QA teams to ensure test plans align with business expectations. 
• Identify gaps between current system capabilities and healthcare workforce regulatory requirements (e.g., PBJ reporting, overtime rules, union contracts). 
• Analyze and validate data to support WFM optimizations and compliance reporting. 
• Support the change management and rollout of new WFM features across healthcare client organizations. 

Qualifications: 

• 4+ years experience as a Business Analyst, with at least 2+ years in healthcare or healthcare technology. 
• Strong understanding of Healthcare Workforce Management (e.g., staff scheduling, labor law compliance, PBJ, credential tracking). 
• Experience working with SaaS-based HCM or WFM platforms (e.g., Kronos, Smartlinx, Empeon, Workday, etc.). 
• Familiarity with healthcare staffing models (e.g., Skilled Nursing Facilities, Homecare, Acute Care). 
• Excellent skills in process mapping (e.g., BPMN), requirements gathering, and documentation. 
• Strong technical acumen — comfortable discussing APIs, data models, and integration concepts with technical teams. 
• Proficient in Agile methodology (JIRA, Confluence) and writing user stories. 
• Exceptional communication and stakeholder management skills. 

Experience Required

3-4 years