Job Description

We are looking for an experienced Retail General Manager to lead a high-performing store team. This role is responsible for driving sales, managing daily operations, and ensuring an excellent customer experience. The GM will oversee staff, operations, and merchandising to create a productive and positive work environment.

Key Responsibilities:

Sales & Growth:

• Develop and implement strategies to achieve sales targets.
• Analyze sales performance and identify opportunities for growth.
• Collaborate on marketing initiatives, promotions, and events.
• Manage customer relationships and resolve issues efficiently.

Operations:

• Oversee daily store operations and maintain compliance with company policies.
• Manage inventory, stock levels, and rotation to optimize efficiency.
• Maintain a clean, organized, and visually appealing store.
• Identify and implement operational improvements.
• Conduct regular audits to ensure standards are met.

Team Leadership:

• Lead and motivate store staff to achieve sales and operational goals.
• Recruit, train, and develop team members.
• Conduct performance reviews and provide feedback.
• Address employee issues and foster a positive team culture.

Customer Experience:

• Ensure customers receive exceptional service.
• Handle complaints professionally and effectively.
• Implement feedback processes to continually improve service quality.
• Build and maintain strong relationships with key customers.

Requirements:

• Proven experience in retail management or a similar leadership role.
• Strong sales and operational management skills.
• Excellent team leadership and communication abilities.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with strong problem-solving skills.

Experience Required

1-2 years