Job Description

Location:

Brooklyn, NY or Toms River, NJ

Salary:

$30–$38/hour

Employment:

Full-Time, On-site (No remote option)

Roles & Responsibilities:

Team & Operational Support

• Provide daily administrative and operational support to 20+ team members including Outreach Representatives, BCBAs, and RBTs.
• Monitor caseload activity and assist with scheduling coordination and service-related follow-ups.
• Serve as a central point of contact for internal questions, workflow organization, and problem-solving.
• Track key performance metrics, outreach numbers, and overall team productivity for leadership review.

Hiring & Onboarding

• Coordinate recruitment efforts for Outreach Representatives, RBTs, and BCBAs.
• Schedule interviews and prepare onboarding materials for new hires.
• Ensure completion of employment documentation and onboarding requirements.
• Partner with credentialing teams to facilitate provider enrollment and service readiness.
• Maintain onboarding trackers to ensure timely completion of all required steps.

Cross-Department Collaboration

• Work closely with credentialing, billing, and collections teams to resolve authorization and documentation issues.
• Support communication between departments to prevent service delays and improve operational efficiency.

Outreach Team Coordination

• Facilitate weekly meetings with Outreach Representatives to review metrics, identify challenges, and highlight progress.
• Maintain outreach tracking documents, dashboards, and follow-up systems.
• Support outreach staff with organization and accountability.

Documentation & Compliance

• Monitor DocuSign envelopes for completion and follow up as necessary.
• Download and properly file completed documentation into staff and client records.
• Create and maintain templates, SOPs, workflow guides, and training materials.
• Ensure digital file organization and compliance with company standards.

Clinical & Family Support

• Provide administrative support to BCBAs and RBTs to ensure continuity of care.
• Assist families with general questions, documentation reminders, and communication routing.
• Help coordinate intake paperwork and service readiness tasks.

Administrative & General Support

• Manage shared inboxes and assist with leadership communications.
• Respond promptly and professionally to internal messages and texts.
• Schedule meetings, prepare agendas, and track action items.
• Maintain trackers, spreadsheets, and internal systems.
• Support special projects and process improvement initiatives as assigned.

Requirements:

• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and verbal communication skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office, Google Workspace, DocuSign, and spreadsheet tracking.
• Ability to work independently while supporting cross-functional teams.