Job Description

$120,000-$175,000/year
Lakewood, NJ

Job Overview

A Lakewood, NJ healthcare company is hiring a call center manager. Job includes managing a large and diverse team that answers calls spread out in multiple locations. Job involves reviewing and analyzing reports to break down the data and to work with the IT team to build systems and reports that can be analyzed easily.

Requirements

• Few years of experience managing a customer service team or a call center team
• Experience in the healthcare field is ideal
• Experience analyzing and reviewing reports
• Experience using AI tools

Benefits

• PTO
• Holiday/vacation pay

Compensation
Salary is commensurate with experience and hours.

Mon-Thurs, 9 am-5 pm (must work until 5 pm)
Fri, 9 am-1/2 pm

Experience Required

1-2 years