Job Description

We are seeking a highly experienced, organized, and results-driven HCBS & CFTSS Director to oversee the daily operations, compliance, staffing, and overall performance of our growing programs.

The ideal candidate is a strong leader who takes ownership, holds teams accountable, and ensures that every department operates efficiently while maintaining the highest standards of care and regulatory compliance.

Key Responsibilities

• Program Oversight: Direct and manage all HCBS and CFTSS operations, ensuring departments run smoothly and efficiently.
• Compliance & Quality Assurance: Ensure full adherence to NYS DOH, OMH, Medicaid, HCBS waiver, CFTSS, and applicable regulatory requirements.
• Staffing & Recruitment: Oversee provider recruitment, onboarding, credentialing, staffing assignments, and retention.
• Team Leadership: Supervise department managers, coordinators, and administrative staff while establishing clear expectations and accountability.
• Service Delivery: Ensure timely intakes, authorizations, staffing, service implementation, and continuity of care.
• Documentation & Audits: Oversee documentation accuracy, billing readiness, internal audits, incident reporting, and corrective action plans.
• Performance & Growth: Monitor departmental productivity, service utilization, staffing capacity, and program growth.
• Systems & Operations: Develop and enforce policies, procedures, workflows, and performance tracking systems to improve efficiency.
• Problem Resolution: Proactively identify operational challenges, resolve escalated issues, and ensure timely follow-through.

Qualifications

• Significant leadership experience in HCBS and/or CFTSS programs in New York State.
• Strong knowledge of Medicaid regulations, compliance requirements, and program operations.
• Proven experience managing multidisciplinary teams, staffing operations, and program performance.
• Exceptional organizational skills, leadership ability, and attention to detail.
• Ability to manage multiple departments in a fast-paced, growing organization.
• Strong communication skills with the confidence to enforce accountability and drive results.

What We’re Looking For

A hands-on, authoritative leader who is proactive, highly organized, and capable of taking full ownership of both programs. We are looking for someone who doesn’t just oversee operations but ensures that everything gets done correctly, efficiently, and on time.

Apply today to lead two growing programs and make a meaningful impact on children and families.

Experience Required

5-6 years