we are hiring After 28 years of powering possibilities for businesses and institutions worldwide,
Job Description
we are hiring
After 28 years of powering possibilities for
businesses and institutions worldwide, Fidelity
Payment Services and Cardknox have unified
under a new name: Sola. As one of the
largest electronic payment providers in North
America, Sola offers advanced processing
tools for business owners across all channels
— in-person, online, and mobile. We deliver
customizable end-to-end technology solutions
across various business verticals, bridging
connections in the global marketplace.
LOCATIONS
Brooklyn Navy Yard, Brooklyn, NY
141 Flushing Ave, Suite 501, 1205
Howell, N
465 Oak Glen Rd, 07731
Boro Park, Brooklyn, NY
4013 13th Ave, 11218
For more information or to apply,
send your resume to:
Chani Saks
P (718) 782-2823 x426
E xxxxx
Agent Support Representative
Handle service tickets regarding the support of Merchant
Credit Card processing through troubleshooting,
diagnosing & providing agents with solutions.
- Actas liaison between agents and internal departments
to communicate, research, and investigate client issues
while driving the ticket towards resolution.
- Work the customer service queue, monitoring and
answering incoming calls and emails daily.
« Strategic thinking with a deep understanding of cyber-
security best practices, risk management, and the
ability to lead a team in a fast-paced, growth-focused
environment.
YV Brooklyn, NY (Brooklyn Navy Yard, Williamsburg)
Work the customer service queue, monitoring and answering
incoming calls and emails daily, generating trouble tickets
in Sola’s Customer Assistance and Ticketing System and
contacting the clients with follow-up and resolution.
« Act as liaison between merchants and internal departments
to communicate, research, and investigate client issues while
driving the ticket towards resolution.
- |-2 years of related experience preferred
Experience Required
1-2 years
