Job Description

Position Overview

We are looking for an organized, detail-oriented Case Coordinator to join our team. In this role, you will manage client cases from intake through active services, coordinate between families and clinical staff, and help ensure every family receives timely, seamless care.

Responsibilities

• Coordinate ABA therapy services for clients across NYC
• Serve as a point of contact for families receiving services
• Manage client intake, insurance authorizations, and documentation
• Schedule and coordinate services between BCBAs and Behavior Technicians
• Track case progress and maintain accurate records
• Communicate with insurance providers and support Medicaid billing coordination
• Guide families through the ABA therapy process with professionalism and compassion

• Strong organizational and time management skills
• Excellent written and verbal communication
• Experience in healthcare, social services, or case management preferred
• Comfortable working with computer systems and databases
• Detail-oriented with the ability to multitask in a fast-paced environment
• Knowledge of ABA therapy, autism services, or Medicaid a plus
• Bilingual Spanish/English strongly preferred

• Competitive hourly pay ($25–$30/hr)
• Health benefits
• Paid time off
• Professional development opportunities
• Supportive, mission-driven team environment
• Meaningful work that impacts children and families every day