Job Description

POSITION SUMMARY: Oversee Electronic Visit Verification (EVV) operations, with a focus on call monitoring, compliance, and pre-billing accuracy. This role ensures caregivers are properly utilizing EVV tools, addresses exceptions in real time, and supports overall payroll and billing processes. The EVV Coordinator also plays a key role in caregiver education by providing guidance on app and FOB usage. Must speak either Spanish or Russian.

KEY RESPONSIBILITIES:

• Manage and maintain the Call Dashboard, including call maintenance, missed clock-ins/clock-outs, and real-time issue resolution.
• Oversee pre-billing by reviewing and resolving EVV-related discrepancies and ensuring timesheet accuracy.
• Ensure compliance with Plans of Care (POC), including verification duties and goals completed.
• Identify and resolve overlapping shifts and other scheduling conflicts.
• Monitor and support caregiver app usage, ensuring proper EVV utilization.
• Enforce EVV compliance standards and address non-compliance through appropriate follow-up.
• Attend caregiver orientations and in-service days to assist caregivers with app setup, training, and troubleshooting.
• Monitor and support FOB usage, ensuring proper functionality and compliance.
• Perform additional duties as needed.

• High school diploma required; some college or business education preferred.
• Strong telephone, organizational, typing, and communication skills.
• Ability to maintain accurate schedules, documentation, and records.
• Basic computer proficiency and strong interpersonal skills.
• Capable of following simple instructions and applying practical judgement in routine situations.
• Able to handle standardized tasks with minimal variation.