Job Description

Summary

Simple Forwarding is a New York-based freight forwarding company that is committed to providing dependable, prompt, and customized shipping services for its clients. Our main clients are Amazon sellers and other small businesses that lack industry knowledge, struggle with handling paperwork for customs, or get confused when navigating the shipping process. As a professional freight forwarder, we work hard to spare our customers from massive shipping fees or customs clearance issues while keeping their goods secure during shipping. We fight for the underdog that might not have the manpower or know-how needed to get their products from point A to point B.

A Logistics consultant - inside salesperson helps us achieve this goal by working closely with our freight, trucking, and customs teams to book shipments for customers, research shipping options, update customers on their shipments, file documentation, and track shipments and delays. Overall, a logistics coordinator works diligently behind the scenes to make sure all the pieces of the shipping puzzle fall into place so that a shipment arrives to its intended destination safely and on time. 

Because we want to make sure you are detail oriented a very good indicator is that when submitting the application write in the cover page peanut butter and jelly so we know you have read the entire job description.

Key Tasks and Responsibilities

While a logistics coordinator day-to-day activities will vary somewhat depending on the day and the current shipments, they will follow a similar pattern. Here is what their daily responsibilities will include as they work to process and track our customer’s shipments:

• Speak with incoming leads and understand their businesses needs, provide value and ultimately convert 80% of incoming leads into customers by providing our value proposition.
• Build rapport with new and existing customers
• Check in once in 4-5 months with every customer.
• Respond to emails from team members and customers within 1 hour.
• Provide quotes and consult customers on their best shipping options
• Update team members on existing booking status, confirmed bookings, and ongoing issues
• Follow up on provided quotes with customers
• Answer logistician questions- be a resource.
• Guide and educate the customer, be of service
• Communicate with existing agents on booking status and follow ups
• Find new agents
• Communicate with suppliers as needed
• Update the Google Sheet with the latest information on all shipment related details
• Update the relevant Trello boards with the shipment’s progress

Knowledge & Skills

We are looking for a person who has the following skills, knowledge, and abilities:

• Appreciates working with and connecting with people and how to close a sale.
• Ability to problem solve creatively and logistically to find the best shipping solution for a customer
• High understanding of relevant industry-related terms and processes
• Ability to research the current shipping market to provide accurate and honest quotes
• Ability to multitask and keep track of multiple shipments at a time
• Ability to be dedicated to our customers and to go the extra mile in saving them money
• Ability to communicate promptly and clearly to keep customers updated on their shipments
• Ability to think on their feet and stay optimistic in the face of unexpected challenges

If you are a strong communicator who likes to juggle multiple moving parts and creatively solve unexpected problems as they pop up, then this may be the job for you! We work in a fast-paced industry, and we value team members who can confidently, honestly, and diligently help our customers with their shipping needs. If you are interested in working at Simple Forwarding, please apply and we will schedule a interview to discuss further.

Skills Required