Job Description

Job Summary

Seeking an experienced Claims Supervisor/Account Manager to oversee workers’ compensation claims in New York. This role involves supervising adjusters, ensuring regulatory compliance, and managing client accounts for efficient claim resolution.

Key Responsibilities

• Supervise claims adjusters, ensuring compliance and accuracy.
• Oversee claims management operations and NY Workers’ Compensation regulations.
• Act as the primary client contact, providing updates and resolving issues.
• Analyze claims data to improve outcomes and reduce costs.
• Develop best practices for claims handling, from reporting to settlement.
• Approve claim reserves and settlements per company policies.
• Collaborate with internal teams on complex cases.
• Train staff on regulations and claims procedures.
• Provide reports on claims performance and trends.
• Handle escalated claims issues and maintain client relationships.

Qualifications

• Experience: 5-10 years in workers’ compensation claims; NY/NJ experience required.
• Education: Bachelor’s degree preferred.
• Licensing: Workers' Compensation Claims Adjuster license preferred.
• Skills:
• Strong knowledge of NY Workers’ Compensation laws.
• Leadership, communication, and problem-solving abilities.
• Ability to manage multiple accounts in a fast-paced environment.

Work Environment

• Office-based with extended computer use.
• Some standing, walking, and lifting (up to 10 lbs.).
• On-call participation, including weekends/holidays, may be required.

Experience Required

Experience not specified