Job Description

Looking for a rewarding role that fits into your schedule and allows you to make a meaningful difference in people's lives?

As a Health Home Care Manager, you’ll have the flexibility to work when it’s most convenient for you—whether in the mornings, evenings, or weekends—while providing critical support to individuals navigating their medical, mental health, and social care needs.

This position is perfect for those seeking to work in a fulfilling and impactful role. As a Serenity Community Care care manager, you will be able to build your caseload based on your availability and performance, while directly improving the lives of the members you serve. This position is the perfect opportunity for social work professionals, college/yeshiva students, or anyone passionate about helping others.

You’ll be an advocate and educator, empowering clients to access the care they need while creating positive, lasting change. If you’re looking for a flexible role that’s both rewarding and meaningful, this is the opportunity for you!

Join us and start making a difference today!

Responsibilities:

1. Assessing Client Needs: Conduct thorough assessments (CANS, comprehensive assessments, etc.) to understand each client’s physical, mental, emotional, and social health needs.
2. Care Planning: Develop personalized care plans that outline the services and resources needed to address the client’s health and social care needs.
3. Coordinating Services: Link clients to medical, mental health, social services, and community resources, ensuring timely and appropriate access to care.
4. Monitoring Client Progress: Regularly follow up with clients to ensure they are receiving the services outlined in their care plan, and monitor their progress towards achieving health goals.
5. Advocating for Clients: Act as a liaison between clients and healthcare providers, advocating for the best interests of the client in their treatment and care decisions.
6. Education and Empowerment: Provide clients and their families with education on health management, available resources, and the importance of maintaining their care plan.
7. Documentation: Keep detailed and accurate records of all client interactions, services provided, and progress made, in accordance with agency and regulatory standards.
8. Problem-Solving and Crisis Management: Address any issues or barriers clients may face in receiving services, and provide solutions to help resolve any challenges that arise.
9. Collaboration: Work with healthcare teams, service providers, and community organizations to ensure seamless care coordination and to advocate for the client’s needs.
10. Confidentiality and Compliance: Ensure that all client information is handled confidentially and complies with relevant laws, such as HIPAA.
11. Performance Tracking: Regularly assess and report on the outcomes of care plans, ensuring clients are receiving the services that align with their needs.
12. Client Engagement: Meet with clients in person as needed to build trust, provide emotional support, and ensure they are actively involved in their care plan and decision-making process.

Requirements:

• Bachelor's Degree and 2+ years of experience working with underserved populations or a Master's Degree in Social Work/other Human Services field
• Excellent written and verbal communication.
• Technology-proficient. (Use of Microsoft Office & other documentation programs required).
• NYS Health Home care management/HCBS/NY Waiver program experience preferred.
• Yiddish/Spanish bilingual is a plus.
• Must hold an active NYS Driver's License or have other means of reliable transportation

Experience Required

1-2 years