Job Description

Responsibilities:

- Oversee 4-5 Case Managers, ensuring they are effectively managing their caseloads.

- Lead by example, promoting excellent communication and customer service.

- Support and mentor service coordinators, offering guidance in resolving patient issues and improving performance.

- Ensure compliance with paperwork and documentation deadlines.

Requirements:

- Leadership skills.

- Customer service and communication abilities.

- Initiative and problem-solving mindset.

- Focus on patient retention and satisfaction.