Job Description

Company Overview:

We are a new and exciting ABA therapy company on the rise, dedicated to providing exceptional services to children and families in multiple states. As we build our foundation, we’re looking for a driven and detail-oriented Care Manager to join us at this pivotal time. This is a fantastic opportunity to be part of a growing team and play a key role in shaping the future of our company!

Position Overview:

We are looking for someone with strong skills in care management, as this is the core position. The Care Manager will be responsible for managing communication between families, BCBAs, and technicians, coordinating schedules, addressing insurance-related issues, tracking service delivery, and ensuring the seamless execution of daily care management operations. In addition to the care management responsibilities, we are seeking someone who is looking for a unique growth opportunity in a startup environment. This position offers the chance to stretch your skill set and be an integral part of building the company's foundational processes and systems. This is your chance to be part of something extraordinary, shaping the company’s future with the CEO and Director of Operations – a truly one-of-a-kind opportunity!

Responsibilities:

• Serve as the main point of contact for families, BCBAs, and technicians throughout the service delivery process.
• Coordinate and manage schedules between parents and providers, handle cancellations, and schedule changes, ensuring services are delivered according to plan.
• Ensure all services are logged accurately and on time to maintain compliance and facilitate a smooth payroll and billing cycle.
• Be the go-to person for providers, assisting with administrative, billing, payroll, and other operational concerns.
• Address insurance issues promptly, following up urgently, knowing services may go uncovered and payments delayed if insurance isn’t active.
• Support families with any concerns or questions they have, providing them with updates and solutions to challenges.
• Proactively identify potential issues and work to resolve them before they affect service delivery or provider/family relationships.
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Requirements:

• Previous office experience required, preferably in ABA or a related field.
• Computer-savvy, with proficiency in office tools such as Microsoft Office, Google Suite, and ability to learn new software.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills, capable of interacting effectively with families and providers.
• Detail oriented, the ability to work independently and take initiative in a fast-paced environment, with follow through on tasks.
• Strong problem-solving abilities, especially when dealing with urgent situations.
• A desire for growth and an interest in playing an active role in this initial stage.

·        Why Join Us:

If you are someone who gets excited by the thought of building something from the ground up and being part of the decision-making process, this is the opportunity for you!! We’re looking for someone who can bring their background and experience to contribute meaningfully, offering valuable insights and helping shape the company as it grows. In this role, you’ll have the chance to not only excel in care management but also expand into other departments over time, with the opportunity to grow into a senior role. If you’re looking for a dynamic, growth-focused environment where you can truly make an impact, don't wait another moment--apply!!

Benefits:

• Competitive salary
• Brooklyn office, with some work from home options
• Beautiful newly decorated office with stocked kitchen
• Potential for advancement and professional development
• Supportive and collaborative work environment
• Generous benefits package