Job Description

Customer Service Representative

Location: Monsey, NY

Job Type: Full-Time (On-site)

Hours: 40 hours/week

Pay: $25.00 – $28.00 per hour

Culinary Depot is seeking a dedicated and skilled Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for our customers, addressing a variety of inquiries and issues with professionalism and excellence. If you are passionate about delivering outstanding service, have strong communication and organizational skills, and a keen eye for detail — we encourage you to apply!

Roles & Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Issue Resolution: Address and resolve complaints related to damages, order discrepancies, and other concerns effectively.
• Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders.
• Internal Communication: Collaborate with sales and internal departments to resolve issues and ensure customer satisfaction.
• Record Keeping: Update customer records and track orders for accurate and timely resolution.
• Process Improvement: Identify recurring issues, suggest improvements, and report findings to management.
• Team Collaboration: Work with other CSRs and departments to provide seamless support.

Qualifications & Skills:

• Minimum 2 years of experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Highly organized and detail-oriented
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient with CRM software and customer service tools
• Able to work independently and as part of a team
• Positive attitude and strong work ethic
• High school diploma or equivalent required

Apply today to join our team in Monsey!