Job Description

Responsibilities:

• Oversee 4-5 service coordinators, ensuring they are effectively managing their caseloads.
• Maintain a small personal caseload, providing case management services to assigned patients.
• Lead by example, promoting excellent communication and customer service.
• Support and mentor service coordinators, offering guidance in resolving patient issues and improving performance.
• Ensure compliance with paperwork and documentation deadlines.

Requirements:

• Strong leadership skills, with the ability to motivate and guide a team.
• Excellent customer service and communication abilities.
• Initiative and problem-solving mindset, with a focus on patient retention and satisfaction.
• Familiarity with case management processes and service coordination.
• Proficiency in software tools and ability to learn new systems (Bolt CRM, HHAX, Smartsheets).

Perks:

• Competitive salary
• Health benefits, paid time off
• Opportunities for professional growth and leadership development
• Collaborative, team-oriented environment

Location: Williamsburg, full-time, in-office with occasional site visits    

Salary: $60,000-$70,000 based on experience 

Experience Required

1-2 years