Job Description

Want to work at an amazing company? Looking for work like balance? Please apply!

Client Intake Coordinator Description

Gather information via outbound/inbound calls and emails from new and prospective clients

Coordinate and manage customer applications, following up with clients to collect outstanding application documents and ensure applications are fully complete to move forward with aba services

Act as the primary point of contact for client inquiries and issues via phone, email, or live chat, working with team to resolve complaints relating to application and delays in service 

Utilize Central Reach platform to create client profiles that record insurance data and appointments

Provide support to Authorizations and Scheduling teams when needed

Qualifications

Good interpersonal skills, able to communicate effectively with client, both verbally and in writing, tailing language to customer’s understanding

Maintaining a friendly and professional attitude when taking calls and responding to clients

Excellent organizational skills with attention to detail and ability to multitask effectively

Ability to resolve conflicts and manage challenging customer situations with professionalism and empathy