Job Description

The Customer Service Manager position essential duties and responsibilities include:

• Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing.

• Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism.

• Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company.

• Update customer account notes in the system to ensure they are always current.

• Adjudicate customer complaints regarding billing and delivery issues.

• Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions.

• Maintain a high standard of organization so no orders, requests, or inquiries get overlooked.

• Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue.

Customer Service Manager Qualifications

• Managerial Experience.

• Maintain a high level of organization & time management.

• Strong eye for detail and follow through. Accountability is key.

• Flexibility and adaptability to different situations.

• Exceptional interpersonal and communication skills.

• Ability to think strategically.

Customer Service Manager Benefits

• Office Hours: Monday – Thursday: 8AM – 5PM. Friday: 8AM – 2PM

• Stable company that’s been in business for over 30 years

• Paid sick/ vacation and holiday time

• Medical benefits

• Personalized Attention and Very Friendly atmosphere

• Advancement/ Growth Opportunities

• Strong emphasis on team work, collaborative work environment

Experience Required

3-4 years