Call Center Manager
Annual Salary
$100K - $120K
Job Description
Position Overview
Call Center Manager position available onsite in Lakewood, NJ at a healthcare leader to manage 10+ call center representatives, handle escalations, revise workflows, and implement process improvements.
Responsibilities
- Manage call center representatives
- Handle escalations
- Revise workflows
- Implement process improvements
Requirements
- Experience analyzing KPIs/SLAs
- Experience using scorecards and surveys
- Experience working with IVR/phone tree systems
- Experience in automation and AI integration
- People management skills
Compensation
Salary $100k–$120k.
Experience Required
3-4 years
