Job Description

We are a Medical Equipment Distributor providing high-quality equipment to Long-Term Care Facilities nationwide. We’re looking for a Sales Support/Customer Service Professional to join our Baltimore office. In this role, you will support the Sales Team and assist clients by answering questions, resolving concerns, and ensuring a seamless experience.

If you are self-motivated, detail-oriented, and enjoy problem-solving, we’d love to have you on our team!

Key Responsibilities:

• Assist the Sales Manager with sales and customer service support.
• Prepare quotes, sales presentations, spreadsheets, and process orders.
• Respond promptly to customer inquiries via phone and email.
• Provide accurate information about products, services, and orders.
• Resolve customer concerns and escalate issues when necessary.
• Document customer interactions and feedback in our CRM system.
• Troubleshoot common issues and follow up to ensure resolution.
• Identify customer needs and offer proactive solutions.
• Collaborate with the team to streamline processes and improve efficiency.
• Handle administrative tasks, including answering phones, scheduling, and document organization.
• Manage expense reporting, invoicing, and basic accounting tasks.
• Communicate with vendors and clients, ensuring excellent customer service.

Required Skills & Qualifications:

• Prior experience in a client-facing role preferred (but not required).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• QuickBooks experience is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team setting.
• Problem-solving mindset with strong attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM systems is a plus.
• Excellent organizational and time-management skills.

Apply Today!

Join a company where your skills make a difference! If you're passionate about customer service and sales support, we’d love to hear from you.