Job Description

Position Overview: We are seeking a dynamic and self-motivated Social Care Operations Coordinator to join our team in Lakewood, NJ. This role is responsible for managing the operations and development of our Social Care Network program, overseeing a range of social care services across New York State (NYS). This is a unique opportunity for a skilled leader to help shape a grassroots program and play a pivotal role in expanding access to critical services for our clients.

Key Responsibilities:

Program Development and Management:

• Lead the growth and development of the SCN program, ensuring optimal functionality.
• Create and implement programmatic policies, procedures, and protocols.
• Collaborate with other leadership to integrate the SCN program with existing company programs, ensuring clients access all eligible services.
• Ensure compliance with all SCN requirements, including HR and training requirements and service delivery standard requirements, adhering to the program manual and guidance from SCNs and other leadership.

Team Leadership:

• Hire, train, and oversee a team of screeners, navigators, and care providers.
• Provide continued education and support to team members.

Service Coordination:

• Coordinate with external partners and vendors to ensure effective provision of social care services.
• Liaise with governing entities and stakeholders to represent the organization professionally and advocate for program needs.

Client Education and Outreach:

• Educate clients on the benefits of the SCN program and available services.
• Ensure clients receive comprehensive support tailored to their needs and eligibility.

Operational Oversight:

• Monitor program performance and make improvements as needed to maintain high-quality service delivery.
• Oversee billing submissions, ensuring compliance with program policies and procedures.

Training and Education:

• Complete comprehensive training and continued education on the Social Care Network program to stay updated on best practices and requirements.

Qualifications:

• Strong organizational, multitasking, and communication skills.
• Proven ability to develop and manage programs, including policy and protocol creation.
• Experience coordinating with external partners and stakeholders.
• Leadership skills to hire, train, and manage a team.
• Familiarity with billing and compliance processes in program management is a plus.
• Professional demeanor with the ability to represent the organization effectively to diverse audiences.

Compensation:

• $70,000 – $80,000, commensurate with experience.
• Health, Vision, and Dental Insurance Benefits

This is an excellent opportunity for someone passionate about operations management and social care to make a tangible impact in the non-profit sector.