Job Description

The Clinical Program Coordinator is responsible for directing & supervising the company’s policies and procedures for in-home clinical services. The Clinical Program Coordinator leads & organizes Quality Families’ clinical and administrative activities for the design, development, implementation, and maintenance of the Company's objectives. The ideal candidate is highly skilled and licensed in the mental health field, has superb organizational, communication, and leadership skills, and is a motivated self-starter who can work under minimal supervision. This position is for a team-player with a passion for their work and a strong ability to lead & supervise a team of remote therapists providing in-home therapeutic support. The Clinical Program Director facilitates meaningful relationships with Governing Entities and establishes and maintains partnerships with community and Governing Entities to facilitate company growth and development.

Essential assignments include the following:

· Plan, organize, implement, and evaluate insurance and other-funded company activities

· Develop, strengthen, and grow relationships with insurance, care management agencies, care managers, Perform Care, and all other funding partners and governing bodies

· Report metrics and progress to senior leadership, in a meaningful way

· Attend client and partner meetings to discuss field personnel opportunities

· Support customer and agency audits based on regulatory requirements.

· Assess internal Quality System and oversee administration of company’s corrective action system

· Perform other duties as assigned

Provider Onboarding, Training, Placement, & Outcome

· Ensure and maintain an atmosphere of warmth, professionalism, and positivity among mental health employees

· Provide leadership training that includes the clinical and administrative principles essential for the program

· Develop, implement, and conduct onboarding and ongoing training and supervision programs

· Oversee recruitment and selection of clinical and administrative staff

· Provide direct consultation, training, and discipline to providers as needed administratively and clinically

· Review and check competence of personnel and make necessary adjustments/corrections

· Review care plans, notes, and assessment documentation and attend/lead CEU meetings

· Onboard providers to the clinical and operational software(s)’

· Optimize procedures through adaptation of software & technical implementation oversight

· Implement and monitor compliance and develop and maintain program-specific requirements

· Oversee, train, and review staff/providers’ work, provide guidance and support as needed

· Evaluate, discipline and recommend dismissal of company’s staff as necessary

· Provide professional guidance and inspire staff to attain goals and pursue excellence

· Participate and encourage company’s employees in professional development opportunities and continued education/training programs

· Oversee completion of documentation to substantiate billing: perform account readiness and pre-billing review and activities to assure processing of accounts payable and accounts receivable in an accurate and timely manner and other related activities

· Perform self-audits of company’s provision of insurance-based services/operations

· Update and implement the insurance/payer case policies and procedures as needed

· Assist families with intake process, provide information and forms

· Place and schedule treatment teams addressing client-specific needs

· Placement Management: ensure company employees and teams work together to fullest potential, encourage collaboration, mitigate conflict, foster positive communication, acknowledgement, and appreciation

· Perform other duties as assigned

Operations Optimization

· Brainstorm to plan, organize, and monitor the organization’s processes and operations

· Interpret and apply federal, state, and local mandated guidelines

· Coordinate, implement, administer, and evaluate projects and services

· Recommend improvement to operational processes, procedures, policies, and workflow, ensure alignment with company’s mission, values, goals and objectives and local, state, and federal laws and regulations

· Handle incoming and outgoing phone and electronic communications as needed

· Meaningfully present and explain proposals, reports, and findings to the CEO and Executives in order to further direct project design changes

· Ensure company clients can access 24/7 crisis support

· Oversee implementation of company methodology and standards, minimize exposure to risk and ensure completion and accurate storage of finished projects

· Guide and plan the overall administrative activities of the workplace(s)

· Manage work environment’s functional requirements including ensuring maintenance of office areas and equipment; purchasing supplies, furniture, equipment etc. as required

· Perform administrative work such as typing, filing, sorting, and distributing mail; assist with correspondence to clients

· Maintain confidentiality of sensitive and confidential information

· Participate in a variety of meetings, committees, and other related groups to communicate information regarding programs, information resources, services, and/or other pertinent information as appropriate

· Cultivate and manage relationships with key stakeholders and community agencies, schools, partners, etc.; ensure continued relationship & development

· Perform other duties as assigned

MINIMUM QUALIFICATIONS

• Experience with NJ’s Perform Care IIC BA program

• Prior project management experience of over 5 years

• Pleasant and confident demeanor

• Strong communication skills, including professional command of the English language, both written and verbal

• Efficient and well organized

• Proficiency with time-management and calendar systems

• Can communicate difficult/sensitive information tactfully

• Demonstrated knowledge of federal, state, and other applicable regulations

• Safeguards confidentiality; adheres to HIPPA policies

• NJ LCSW or other clinical licensure + SIFI certification preferred

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